Reviews

Everything was great!!

Did exactly what I asked. Service advisor was very nice and professional.

I made an appointment for 8:00 a.m. to have my vehicle serviced. The service writer asked me what time I needed my vehicle back, to which I asked, well, how long was it going to take to service it, do the software update and the state inspecation. No response, so I said, ok, how about between 10:00 a.m. or 11:00 a.m. The service writer then said that it would most likely be after lunch. They close for lunch from 12 noon to 1 p.m. I said ok and we left. My husband and I ran errands and were gone a little over 3 hours and decided to stop by and see how much longer my vehcicle would be, as to decipher wether I would just stay and wait or go home. We arrived at the Chevy Service Dept. and my vehicle was still sitting in the parking lot and had not been touched!! This made me mad, so I approached the service writer and asked him why my car had not been touched yet. He said he would go talk to the technician and find out. Shortly after, the manager came out and talked to me, expressing that my pick up time is 2:00 p.m. Further explaining that when they have vehicles with a later pickup time they service the vehicles of customers who are "waiting". The other reason it was taking longer to service my vehicle is that the work required two different technicians, one to do the service and the other to do the software update, and it depends on their schedules/work. He apologized if this wasn't communicated to me. I said, why did I bother making an appointment then if my car wasn't going to be taken in at 8:00 a.m. (appt. time)?? I don't remember what his response was. I also thought it was pretty lame that the manager blamed the "new" service writer for maybe not communicating how things work. So answer me this, why do walk-ins take priority over those that made an appointment? It was not explained to me that they would fit me in when it was convenient for them. Which I think is total Bullshit!! I don't recall the service writer telling me 2:00 p.m. he said after lunch. To me that means after 1:00 p.m., like 1:05 p.m. because they're at lunch from 12 -1. I was not happy with how this was handled, why offer appointements when that time slot is not honored?!! I found it interesting that after I questioned them about my vehicle, then suddenly the technician was ready to start working on it. This experience has made me hesitant about future servicing appointments, as well as recommendations to family and friends.

Very simple and pleasant experience at Shelor Chevrolet. Troy and Jesse were awesome from every email or phone call from the start. I have always been treated well at Shelor and that is why I continue to give Shelor my business. Thanks to everyone at Shelor !!

The representatives were very friendly,they answered my questions & had my truck fixed in a few hours. & covered it under warranty.im very satisfied with the service from Shelor.

Stephen Lancaster did an excellent job taking care of my unusual situation.

Great team. On schedule and on budget. Ordered a new car while I was getting mine serviced.

Came in with an engine replacement, steven an joe in the service department was exceptional in keeping me updated, and in a rental until my truck was done

Wonderful

Great