Customer Testimonials
We were looking for a used ride, nothing crazy expensive, and had a couple SUV's picked out from the website. We made an appointment and they had the cars ready for us to look at and drive. It was Friday after work and they were BUSY! Roger Cole, our salesman, was fantastic. There was no nonsense, everything was straight forward, and quick. The finance folks were great as well! Great people!
Our salesman was Charles Miller, we told him we were looking for an SUV to flat tow behind our motor home. We let him know we were looking at a Chevrolet Equinox, a Ford Escape hybrid, and a Jeep trailhawk, he set up test drives in all 3. We selected the Equinox, Charles made the purchase stress free and quick. We are very pleased with the buying experience and the Equinox.
I recently purchased a 2019 Kia Soul and I just wanted to let everyone know how happy I am with this purchase, along with my overall experience. I met with Bobby Vaught, and he was absolutely wonderful! I had no issues. Bobby was extremely thorough, knowledgeable, and very helpful. I highly recommend you visit Bobby at Shelor's for your next vehicle purchase!
I brought a new Kia Sportage. From the time we got there we got excellent service. Our Salesman,Joey was "Awesome ". Thru the whole process from picking out my new Kia all the way to Financing it went smoothly!!! Thank-You Shelor Motor Miles for everything!!!
The salesman that represented Shelor Motor Mile I would recommend in every way , although we did not purchase a vehicle there , he was the most courteous and understanding person to try and find a vehicle to meet our needs . If you visit the dealership ask for Ryan East!
I came to Shelor because Ronnie Dean Echols works there and he has always given me a fair deal and I trust him. I highly recommend him and his staff.
The salesman was really great if Im there really economical car and it is honestly a really good deal and Im happy that I was able to get a car on a budget of a college graduate
2020 Suburban Andy Anderson was salesman, did an excellent job
Shelor has bee great to us for 15 years now, both in new and used vehicle sales and service!!
Had some work done on my Equinox. They were quick to get it done.
Very good buying experience with a good salesman who was not pushy and very knowledgeable about the truck I purchased. Great dealership that was easy to work with.
Had new tires installed on my vehicle. Good Service, fairly quick. Very satisfied. Dustin was great!
I came to Shelor yo buy a car, to replace my 2008 Honda. Josh in the Chevrolet dealership area was excellent! He was so nice and very easy to work with, I will send all my friends to see him.
They have a very impressive facility staffed with exceptional employees. Service Advisor Sam Bird was especially helpful and pleasant to deal with. I will certainly use this service facility again.
maintenance visit and as usual great customer service- Appreciate this service . We have always driven our car a little further to get great service- thank you
Did a great job! Very kind, considerate and professional. Very customer oriented and thoughtful. A pleasure to work with. Hope to work with this rep on a future visit.
Took my Cadillac (that I didn't buy from Shelor, by the way) to Shelor for inspection. More convenient because, while I did wait for it this time, I usually use the shuttle service. I have bought several cars from Shelor and even though I didn't get this particular car from Shelor, I have not taken it back to where I bought it for some time because I prefer Shelor's service.
Quick efficient service for a software recall. In and out in about 45 minutes.
Car buying takes entirely too long. Otherwise. Mike Munda.Alisha Haleand Ryan East were great to work with and Ryan has done well with follow up and Service
There was a recall for my truck. I arrived at the scheduled time and was told it would probably take around an hour. Within 30 minutes my vehicle was ready. Everyone was very friendly and helpful. Great job guys.
A very good experience. I have purchased five cars from this dealership over the years.
Casey was very helpful and he really is concern with my issues. He greeted me very professionally and got to the issues at hand very quickly.
Went out one morning to drive my car to work and it wouldn’t start. My husband tried to jump start it but wouldn’t do anything. Called road side service and they had it towed to Shelor Motor Mile. The service dept. took good care of me the day that I took it in.
Always exceptional service and willing to work with the customer. Andy Anderson was a great salesman and made sure I did receive the car I wanted.
I was there for an issue with my shift indicator lights not being on, I pulled in the Chevrolet line, Isabella greeted me warmly. She gave me an estimate of how much time it would take, kept me updated and they fixed the problem. Isabella did a wonderful job.
Great place. Couldn't ask for better service. Thank you.
I was there for an oil change and tire rotation. The staff was pleasant and the service was top notch. I don't like doing these reviews, but I have to say that since I purchased my Equinox in 2017, that I have always had excellent service.
Patrick Fountain was exceptional, they got the truck I've wanted for many years at a price I could afford. They have my highest recommendation.
Phenomenal service and exceptional customer service!
They did a great job replacing the alternator on my car and completed the job super fast.
I had several recalls that were taken care of 9/25/19. Very satisfied with service.
The whole staff was very professional and very knowledgeable They answered all my questions and was able to help me pick out the right truck for what I needed
Couldnt have had a better car buying experience than the one I had with Erin over at the Chevy motor mile!
My salesman Tim Johnston was wonderful to deal with.
Corrine was very friendly, helpful, and professional at motor mile Ford. She got both of our Focus's through both their recalls on our very tight and busy schedule and kept us up to date with what was happening through text messaging. It was great!
We have dealt with Bob in the past, he always treats us very well...We will come to see him again. In our opinion he is the best salesman we have ever dealt with.
I had a nice visit for my first servicing on my Kia Forte.
All sales people were very friendly. The offers were reasonable, and they were very accommodating with a variety of financing scenarios to help us make the best decision.
Everything went well and service personal kept me informed while I waited. Very happy with all of my experience with Shelor.
Friendly and knowledgeable staff, excellent facilities
Cameron was very polite and efficient. Service was completed within the time frame he stated it would be.
Excellent service at the Toyota Dealership!! Always feel confident with their work and attention to detail.
Joe always listens to what needs to be done and has useful, helpful suggestions. 6 month servicing included state inspection, tire rotation oil and filter change -- all done as agreed. On time and accurate.
I always have a great experience at this service center. They explain wat needs to be done to my truck and what possibly needs to be addressed later. They also keep my wait time to a minimum which is very much appreciated.
I appreciated that when you didnt know from my question, you went and researched and came back and you explained.
BEST customer service ever! The Technicians at Shelor Toyota were courteous (I was greeted at the door with a smile, they were polite and professional in appearance and manners). The gentleman that assisted me was able to answer the questions I had about the scheduled maintenance and was very knowledgeable and helpful with recommending tires. I usually leave the vehicle but decided to wait this go around and the maintenance was completed in the scheduled timeframe, the waiting area was clean and refreshments were provided. I purchased my 2012 Toyota from Shelor Toyota and they have provided all the required service ...
Amazing buying experience getting my brand new 4 Runner! Steve Landcaster made the process easy! He was very informative and made sure I was happy with my purchase.
Service was very fast and shuttle schedule meshed well with my needs.
Service was completed it a reasonable amount of time. They did a great job. Technicians took care of all the my needs. Very clean and inviting facility.
Nathan in Motor Miles Ford service center provided the best customer service. He was very professional, kind, friendly, personal, knowledgeable, and greeted us with a smile. We are very appreciative of how he went above and beyond to help us out and we want to say thank you. His customer service is admirable. I know each time I have to bring one of our vehicles in for service we will be getting top notch services and care. No other service center has ever taken the time to keep us regularly informed of our vehicles progress, get us the best possible ...
Quick didn't have to wait and they did the oil change within 30 mins.
Outstanding service. In and out and anything to watch noted on paper and told. These guys are the BEST!
Had a very wonderful salesman Roger Coles I would recommend him to anyone
Nicole Nehri (?) went way, way, WAY out of her way to make sure we got the car we wanted. We were extremely happy with her treatment of us and thanks solely to her fighting for us, we got the car we really needed and wanted. We discovered upon our test drive that the front panel could have been cleaned up a bit more (sticky, dirty knobs on radio and panel) and the drivers sun shade was unknowingly broken. We were compensated for the broken sun visor and just bought some cleaner for the panels. Wish it could be an "...
Took car in early morning and they provided a shuttle to drop me off and pick me up from work. Great communication from Dustin throughout the process.
Outstanding buying experience. Plenty of inventory to choose from. Stephen Lancaster was outstanding in every respect - very knowledgeable, patient, and accommodating. We will be working with Stephen for our next purchase as well.
I have been in sales myself for many years and having to deal with the public for many different things, I am not an easy sale. It talks someone doing their job very well to get into my wallet. Brian is that man. I was very pleased with his attitude and his bedside manner. You are very fortunate to have him on your team. He was not only impressionable but courteous and easy to communicate with. Don't know what else I can say about him. He is the face of Shelor Toyota to me and my wife. I look ...
Great place to purchase a vehicle... Alisha Hale and Justin Clearfield are very professional and listen to what you want. Will recommend them to everybody!!!!!!
Roger made the entire experience enjoyable and gave me the best options available for what I was looking for in a new truck. This was my second vehicle I have purchased with Roger and I would recommend him to anyone looking for a vehicle.
Brad Griese, was very knowledgeable in helping us make our purchase. He made the process simple and easy. We had a trade it and everything went smoothly.
I had a factory recall done. The process was smooth and the recall was done in a timely manner. Eric my Service Advisor was friendly and knowledgeable.
I worked with Eric Adams in the service department and he was great.
Very nice and shop was so clean. Got me back on the road. I was down seeing my family.
I was able to drop off my vehicle for a State Inspection without an appointment. Shelor's staff were very friendly and helpful. Shelor's facilities were immaculate and very organized.
They were very polite and respectful. Thankfully they worked around our schedule and worked us in early. They explained our warrentry options and checked the vechile. All was perfect!
I have been taking my Silverado 2500 to Shelor since the day I bought it. Thus far nothing more than normal maintenance but every time I have been greeted with a smile and they take care of everything in a timely manner. The team and culture at Shelor has been nothing short of excellent.
I had a recall on my truck. Service department did a good job of ordering the part and setting up a date. Text reminder went through about time and date for service. The people were friendly and the service was reasonable.
The entire experience was top notch from the purchase of the vehicle to the assessory department. Steve F. and Harry H. both did a terrific job in making the transactions easy and friendly. I highly recommend Shelor.
Fair pricing. Accommodating and friendly staff. Fast buying process.
Always have experienced extremely courteous employees who listen to what I say. The waiting area is very comfortable and stocked with items to add to the comfort.
I had anxiety going in because my first experience over 20 years ago was highly stressful. This experience was very relaxing. I did some paperwork ahead of time online so the lot time only took 5 hours. Everyone was courteous and helpful. Rich was relatable, nice, and hilarious. He made sure I knew everything I needed to know about the car. Eugene from the business office was also wonderful to work with and very knowledgeable about coverage and warranties. All in all, Shelor made my buying experience a great one!
Best service experience ever. Efficient, free. Professional! Thank you!
Salesman did great job, really satisfied with purchase.
I gave Motor Mile Ford a 5 star rating because of present and past experience they always have given me the best deal without having to haggle with them straight forward the sales representative was excellent I have bought several vehicle from him very honest and friendly great personality.
I was impressed with the service and the low-stress experience. None of the salesman were pushy and they were respectful of our time restrictions and budget. Kay did a great job listening to what we were looking for and helping us find exactly what we were looking for. I did not feel pressured into buying anything I did not already want.
Sales team was top notch, as was the entire purchasing process. I would buy from again and will probably purchase my next vehicle from Shelor.
Everything went well and was treated good by everyone.
Both the internet sales specialist and the actual salesperson were excellent. The process was easy and fair.
I am very satisfied and pleased with the service/repairs I received. I was told an estimated time of when my car would be ready, and my car was repaired on time. Parts had to be ordered before my appointment, but I was updated when my parts arrived, and I got frequent updates whenever I requested updates. I would definitely return here for any additional service/repairs. They provide a shuttle, which is very convenient to drop off/pick up your car.
I always come to Shelor's for my oil changes. My car costs about $70 for an oil change because it uses synthetic oil. I tried another discount shop once, they charged about the same but did not include the courtesy safety inspections.
couldn't be more pleased with the service and especially Brad.
Stacy our service advisor was very helpful and kept us up to date with what was going on with the repair. I could not imagine working with any other advisor, with any service issue she is always friendly, and trustworthy. I would like to have had the repair done quicker, but understand that the process takes time, and rushing might lead to mistakes.
The service for this recall was handled in an appropriate and timely manner. The people at Shelor Motor Mile are great to work with. Eric does an outstanding job as an Ford service advisor. Thanks again. The
Thank you .... service was top notch.... I enjoyed the people and the facilities were very clean and relaxing.... it was nice to see they had a pet friendly area also ...
I gave Customer Service 4 stars for a few reasons. The service time was for 9:30. The email confirmation said 0830 for a Subaru Ascent, but I missed the time when I skimmed the email. I did notice the time on the final Service reminder, so I did an edit to change the time. The new reminder had the correct time but the vehicle was for a Subaru Rea with a 2.0 liter engine and a $67 estimate. The Ascent has a 2.4 liter engine. In the end all was fine, just a little frustrating and final bill for over $100. The actual service experience was exceptional. ...
GREAT experience! I brought my 2016 Ford Explorer in for recall work. I also had my oil changed, tires rotated and alignment. The gentleman that approached me to ask if he could help, could not have been nicer. He explained the process, and escorted me to the waiting area. I DEFINITELY would recommend this to my friends and family! THANK YOU!!!
Only negative review I have is that before you fix something you call the customer to get the ok on the approximate amount the service will cost. I brought my van in for a squeaky seat and the fix cost $100 - I was thinking they were going to oil it. Never dreaming it would cost that much. The guy brought the price down for me- which was very nice. So I was satisfied.
Excellent, prompt, courteous service. Very reasonable cost. Ill be a customer from now on!
This experience was very pleasant, Nicole was amazing and listened to my needs, the sales manager made the process easy. It was a great experience, will be purchasing my next vehicle from there.
I came into service without an appointment and Eric told me he would get me in and out in 1 hour. He did just that!
I came in on a Tuesday afternoon for an oil change and tire rotation. I had my three children in tow. Dustin greeted us, got the pertinent information and showed us to the customer lounge. He told us it would be ~60-75 minutes for the service. To my surprise, Dustin came back about 25 minutes later with a summary of everything and told us we'd be on our way shortly. From the time I pulled in to the time we left, it only took 35 minutes, truly exceptional!
We visited a couple times spread over 3 months and finally decided what we wanted. Steve Feeny was great: no pressure, provided all the info we wanted, and then found the exact model and color we wanted at another dealer. Unfortunately, we couldn't really negotiate for best price because we were demanding a quick-selling vehicle and demanding a trade with another dealer, but we walked away wit just what we wanted.
Sam was great , very courteous and professional! The wait was not long at all for service. I was surprised how quickly they services my vehicle.
They are a great dealer this is my second car from them unlike other dealers you can actually trust Shelor and their cars are reliable!
Service and Recalls were taken care of without any problems.
Amazing experience overall! Especially from our sales rep.
Excellent service; very kind and straight forward so I understood everything.
BEV was VERY professional to work with, very knowledgeable and guilded me threw the different trim packages for the perfect choice for me. She goes beyond niceness her personal thank you card sent in the mail was appreciated. I would refer anyone and everyone to her. I love my new Rav4 🙂
Arrived 30 min early for my service appointment but they took the car and confirmed work to be done right away. Estimated 90 min wait for work to be done. I was driving away in slightly less than that.
Brad was very attentive, very courteous and knowledgeable .. He reviewed my service sheet with me and answered my questions fully. He is an asset to the dealership. I had my oil changed and tired rotated and was out in an hour. That was wonderful.
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